Your account and verification
Registration and identity
We require you to be 18 or older and to register in your own name for your sole benefit. For registration and certain transactions, we may use independent credit reference agencies to check your age, identity or other supplied information. They may retain a record, but we do not perform a credit check and your credit rating is unaffected.
If those checks are incomplete, we request documents such as a passport or driving licence and a current utility bill or bank or card statement. We suspend account access pending satisfactory checks and do not open an unverified registration. Requests may reach you through our site, email, phone, SMS or post.
Financial checks
We also verify financial circumstances, source of funds and payment ownership. Evidence may include bank statements, utility bills, payslips from the last 3 months, your latest tax return or a P60.
Deposits and withdrawals
Deposits
Our casino deposit methods include Visa Debit, including Electron, and Mastercard Debit. Apple Pay is available only on devices supporting iOS and macOS. The minimum deposit is £10 per transaction. Use a payment method registered in your own name. Minimum and maximum transaction limits may depend on the method, and we may limit a member’s deposits on a single day.
Transaction charges
We do not charge you to deposit to or withdraw from your Member account. Your card issuer, bank or financial institution may levy currency-conversion charges or fees, for which we accept no responsibility.
Withdrawal limits and authorisation
Our minimum withdrawal is £10. A method-dependent minimum per transaction does not apply when you withdraw your entire balance. Method-dependent maximum limits apply per transaction, but we impose no restriction on the maximum amount withdrawable in any one time period.
We confirm a submitted withdrawal request and immediately adjust the remaining balance. We aim to authorise it within 24 hours of receipt. We may request further security information. We are not responsible for processing delays if you do not receive or respond to those requests, or for third-party financial-clearing delays after approval.
Checks and withheld payments
You can usually withdraw an available balance subject to banking clearance and our withholding rights. We may temporarily hold payment for identity, anti-money-laundering, financial-circumstances and source of funds checks. Pending balances remain securely in your account and are not removed merely because verification remains incomplete.
We give an initial period of up to 30 days to satisfy additional verification requirements. If they are not met to our reasonable satisfaction, we suspend the account and may ultimately close it. On closure for that reason, we return deposits through the verified closed-loop payment method and void winnings unless applicable law or an authority requires us to withhold funds. If reasonable evidence establishes a serious breach, we withhold no more than an amount proportionate to our resulting loss. We also withhold payments to the extent required by law or a regulator.
Bank details and payment errors
Provide correct bank account details for a withdrawal. We cannot repay money sent to another account because you supplied incorrect details. If our processor returns a payment unsuccessfully, we investigate, notify you and request corrected details. We credit the corrected account only after the processor confirms successful retrieval.
On reasonable evidence of erroneous winnings or Rewards, we temporarily suspend their payment while investigating. We may freeze or suspend the account without notice or reverse a withdrawal request. If the amounts are not erroneous, we process the applicable payment or credit and reinstate access where appropriate. Withdrawn erroneous or derivative winnings must be repaid when requested, or we may deduct them from sums owed to you. Report malfunctions promptly and do not exploit them.
Our sportsbook
Scope and bet acceptance
Our Sportsbook Rules cover members resident or located in the United Kingdom only and take precedence over conflicting general terms. We accept and confirm a sports bet only once it appears in your bet history. If uncertain, use pending bets or contact Customer Service. A bet is not complete without confirmation through history or Customer Service.
You are responsible for the details of an accepted bet and cannot withdraw it unless it was accepted in Error. Our transaction log determines disputes about acceptance. We may refuse, partly accept or delay a bet for a variable period to preserve a market, protect members or other users, or protect our position against fraud, collusion, money laundering, third-party account use, automation or arbitrage.
Stakes and odds
We accept sportsbook stakes from £0.10 to £50,000, subject to market and bet exceptions. One member’s net payout after stake deduction is capped at £250,000 on a bet or combination. We may vary offered odds at our discretion. The betting-grid odds when we accept a bet apply regardless of earlier publications, and we calculate settlement using Decimal odds whatever format was displayed.
Voided bets
We may void bets wholly or partly, before or after settlement, for an error or odds significantly different from the market, incorrect offer criteria, technical acceptance problems, influence or syndicate betting, criminal effects on results, a public announcement materially changing odds, a regulatory breach or cessation of service in the relevant jurisdiction. Past-posted pre-match bets, live odds affected by delayed coverage or a wrong score, outcomes no longer able to affect scoring and stale odds after related events may also be voided.
A void bet settles at odds of 1.00. An ordinary accumulator otherwise remains valid when one event in it is void. We prohibit correlated outcomes in an accumulator unless the combination was explicitly offered or placed through our in-event combination functionality, and may void affected correlated parts.
Result settlement
We give offer or campaign rules priority over sport-specific rules, then general Sportsbook rules. Unless an offer or sport rule provides otherwise, we settle at governing-body regular or full time without extra time. A different duration officially stipulated before the event becomes its regular duration.
We seek first-hand broadcasts and official results for settlement, using other public information when those omit details or contain an obvious error. Later changes to the first official result do not count unless that result contains a clear, verifiable error. We count only officially acknowledged occurrences whose related action is actually performed. Unless the offer says otherwise, the action time determines when an occurrence counts.
Interrupted and rescheduled events
We void offers on events that never take place or end by walk-over. Outcomes decided before abandonment and incapable of later change are settled. If an abandoned event does not resume within 12 hours of its start, pending offers are void. When play restarts from the beginning, unresolved bets placed before the initial match are void.
Cancellations, postponements or rescheduling beyond 12 hours of the official start normally void bets unless the offer or sport rules say otherwise. Exceptions cover an originally unconfirmed start time and logistical, weather, broadcast or advanced-time changes within the same round that preserve official fixture order. Affected bets are void if the match ceases to be every participating team’s next official fixture. Season or outright bets remain valid if the competition is completed in the offered season or year. Playoff or multi-leg match bets stand only while home-and-away order and the series framework are preserved.
For an uncompleted event, we use an association result issued within 12 hours of its start for outcome offers such as Match, Draw No Bet and Double Chance only if it leaves their outcome at abandonment unchanged. Otherwise, we refund stakes. Occurrence-tally offers such as totals and handicaps are void, except outcomes already decided beyond possible change.
Cash Out and BetBuilder
We offer Cash Out at our discretion on selected pre-match and live events for singles and multiples, but not free bets. A request may be delayed and rejected with an on-screen message if the offer is removed or odds change during that delay. Success settles the bet immediately, unaffected by later event outcomes. We accept no liability if Cash Out is unavailable and may rectify technical, pricing or settlement errors.
We may offer BetBuilder or pre-established same-event combinations on selected events at our discretion. Enhanced Multiples and Boosted Odds follow separate rules. We settle selections under the applicable sport rules. If any selection is void, every selection in that combination is void and we refund the stake. Where applicable, we remove any part that settles as a push from the calculation and base payout on the remaining parts.
Our member rewards
Reward rules
Our rewards follow their specific rules alongside our Reward Rules. Non-withdrawable bonus money may carry wagering requirements. Unless specific rules differ, claim a reward within 7 days of notification and use it fully or meet its applicable wagering within 30 days after claiming. We do not reinstate expired rewards.
Unless bonus-specific rules differ, bonus wagering is at least 1 times its value. With an active bonus, wagers come first from net winnings above the bonus, including other reward winnings, then from bonus funds and finally from other funds including cash. You cannot withdraw the bonus or winnings won using it before completing wagering. Withdrawals of those winnings may be delayed by up to 36 hours.
Prize Play Wheel
Our invited, logged-in members can enter Prize Play Wheel only through its Promotions tile. Your first deposit and wager must have been made at least 7 days before opting in. Opt in through the tile, then meet your personal level’s required slot wager on one day of the weekly round, either in one wager or across several. Demo play does not count.
We place participants in four groups of four levels. Required wagers range from £10 to £1,000, with possible cash prizes from £0.05 to £60. Your Progress Bar displays your own required wager, progress and potential prize. You can receive at most 4 wheels per weekly round. Rounds run from Monday 12:00 AM to Sunday 11:59pm, after which contributing spend resets.
We make a qualified Reward Wheel available instantly or within 72 hours of the qualifying day if technical issues occur. Each wheel allows one spin within 7 days of availability. If you place no wager at our minimum stake or more, including Specified Wagers, within 28 days of opting in, we opt you out. Re-opt in through the tile to start a new 28-day period that day.
Self-excluded members cannot participate in Prize Play Wheel or receive its prizes, including after self-excluding during the promotion or before prize credit. We may exclude members to meet regulatory obligations even after opt-in. We reserve the right to withdraw or cancel the promotion for any or all members without notice. For prizes received or accrued, the applicable terms continue unless we take reasonable alternative measures to prevent disadvantage.
Our responsible gambling tools
Financial and session limits
We provide financial limits and frequency controls through Responsible Gaming in My Account. Choose daily, weekly or monthly deposit or net-deposit limits. A deposit limit caps money added, while net deposits mean deposits minus withdrawals. Only one financial limit can be active at a time, and we notify you when it is reached. Set a limit separately for each account. Setting or decreasing it takes immediate effect, while an increase request can take up to 7 days to become active.
You can set a maximum daily playing time in account settings. When that session limit expires, we end the session and prevent wagering until its period ends. You cannot increase it before the current period expires, and our support team cannot override set limits. Reminders instead appear automatically at one hour or can be set for 30 minutes. They do not log you out or affect play.
Cool off and self-exclusion
Choose a cool off of 24 hours to 6 weeks through Responsible Gaming in My Account. Confirmation immediately suspends login, without early override or removal. It applies only to the account you are using. Other accounts need separate action or a support request. Access returns automatically at the end of the selected period. Future wagers, saved games, pre-purchased bingo tickets and reward or promotion entries remain uncancelled but inaccessible during the break. Rewards and tickets may expire.
On request, we suspend account access through self-exclusion for 6 months to 5 years, without early reopening. For a support request, provide your account details and use Self-Exclusion in correspondence. We close your other Gamesys Group accounts, and you cannot open or use Group accounts during exclusion. Future wagers, saved games, tickets and reward entries are not cancelled, but you cannot access them during exclusion. We transfer remaining balances less active rewards through an available payment method. Tickets and rewards may expire.
After the exclusion period ends, contact support to request reopening. Reopening is subject to our approval and a 24 hour review period. You can withdraw your request during that period. Access resumes only if we approve the request afterward.
Wider exclusion and support
GamStop Online is a free national self-exclusion scheme that blocks sign-up and use of online accounts with all gambling companies licensed in Great Britain. You choose 6 months to 5 years. The exclusion cannot be cancelled during that period and stays active after expiry until you actively request removal.
We participate in operator-led GamProtect. A participating operator may identify serious risk during a safer-gambling conversation and share limited registration information as the Closing Operator. Other participants match their own records and act. On a match to our account, we may restrict play, close the account or keep an exclusion in place, depending on account information and our obligations. Customers cannot enrol themselves or remove themselves during the initial five-year active period from first addition. Only the Closing Operator considers removal afterward, so our team handles a removal request only when we held that role.
For help separate from our customer service, the National Gambling Helpline runs 24 hours a day on 0808 8020 133.
